Hello
Get your shop ready
- Menu live
- Orders open
- Cut-off
- Cook & packPrep list, packing, labels
- Food goes out
Needs attention
Most urgent first.
Coming up
Cut-offs and the days food goes out.
Quick actions
This week's kitchen
Latest activity
Newest orders first.
Orders per week
Up to 8 weeks, by the day food goes out. Confirmed orders.
How this week is selling
Confirmed orders only.
Most popular meals
Orders
This week's orders. Select an order to see everything about it.
| Select | Order | Customer | Meals | Total | Payment | Packed |
|---|
Kitchen
What to cook, what goes in each order, and the labels for the boxes.
Total of each meal for confirmed orders, split by pickup and delivery.
| Meal | To make | Pickup | Delivery |
|---|
Packing progress
| Order | Name | What goes in | Boxes | Packed |
|---|
One label per order: order number, name, pickup or delivery address, and what's inside.
Deliveries & pickup
Who gets their food delivered and who picks up.
| Select | Order | Customer | Meals | Total | Payment | Packed |
|---|
| Select | Order | Customer | Meals | Total | Payment | Packed |
|---|
Customers
Who orders from you, how often and how much (confirmed orders). Select a customer for details.
| New or returning | Name | Phone | Orders | Spend | Last order |
|---|
Reports
Choose a report and View report: it opens here first. Download it when you need a file.
Settings
How customers get their food and how they pay. These apply to every week, including one taking orders now.
Your menu link
Share it on WhatsApp, Instagram or Facebook. Customers order from the week that's open.
Pickup
Change
Delivery
Change
Payments
Change
Pay-later reminders
Change
More settings
Shop details, your account and your plan.
Add-ons
Extra tools for your shop. The ones with a lock aren't in your plan yet: ask Cloud110 if you'd like one.
Help
Short answers to the things owners ask most.
How a week works
Set up a week in Menu: when orders open, the cut-off, and the day the food goes out. Customers order until the cut-off. Then cook from Kitchen → Prep list, pack from Kitchen → Packing (tick each order), print the box labels, and hand deliveries to drivers from Deliveries & pickup.
Getting paid
Orders → "Says paid" shows customers who say they've paid: check your bank, then Mark paid. "Unpaid" shows everything still to come in. Pay-later reminders are in Settings.
Changing the menu
Menu → Dishes on the menu now: switch a dish off when it sells out, or change its name, price or section. To change the whole menu, upload a menu file (Excel or CSV with name, price and section).
Reports and downloads
Reports open on screen first. Pick the period, View report, then download PDF, Excel or CSV. Kitchen lists (prep list, packing list, box labels) are in Kitchen; the delivery run sheet is in Deliveries & pickup.
The Order Board screen
Open the Order Board on a tablet or TV in the kitchen. It shows the cook list and a card per order to mark packed. It can sign in with the shop's device key.
Still stuck?
Email Cloud110, or reply to your welcome email, and we'll help.