STAGING ENVIRONMENT

Shop setup

Shop setupShop setup

Open shop setup

Forgot the key?

Shop owners can sign in with their email instead: open your shop portal (or the link in your welcome email) and use “Forgot your password?” there if needed. Cloud110 can also issue a new key for an Order Board screen.

SettingsAdd-ons

You're signed in with the shared Order Board key. Anything marked “Needs the owner's sign-in” (the WhatsApp number, payments, the phone receptionist, backup numbers, top-ups and email summaries) can only be changed by the owner: open Setup from your shop portal.

Your free trial

    Print my welcome pack Trial terms

    Menu

    Your items and prices. Customers order these on WhatsApp and on your ordering page.

    This is your daily menu. Weekly menus are set in Weekly meals → Menu.

    Add an item

    It's on your menu straight away. You can change it any time.

    Menu items

    Mark an item sold out to hide it from customers. It stays on your menu for later.

    ItemPriceStatusActions

    Upload a menu file

    Use either or both:

    • Item list (CSV or Excel .xlsx, up to 5 MB) with item code (SKU), name and price, and optionally category. Customers order these items in WhatsApp and on your web page. Items not in the file are kept, never deleted.
    • Menu pictures (a PDF, or photos: PNG, JPEG or WebP, up to 15 MB each). Customers see them when they tap “See our menu” in WhatsApp, and on your web page. A PDF replaces your current pictures; photos are added, up to 10 in total.

    Fix these rows, then upload again

    RowProblem

    Price or name changes

    ItemNowAfter import

    Have a printed menu? Let AI read it

    Take a clear photo of the menu (or choose a PDF). AI lists the items and prices; you check them before anything is saved.

    ItemSectionPrice

      Menu pictures

      Customers see them when they tap “See our menu” in WhatsApp, and on your ordering page.

      No menu pictures yet. Upload a PDF or photos of your menu above.

      ← Back to all settings

      Settings

      How your shop looks, how you take orders and how customers reach you.

      How you take orders

      Your shop details apply to everything. Set up each way of ordering on its own page.

      Daily orders

      Today's menu, opening hours, ready times and accepting orders.

      Set up daily orders

      Weekly pre-orders

      Weekly menus and cut-offs, pickup and delivery, payment details and reminders.

      Set up weekly orders

      Daily menu

      Items, prices and sold out are in Menu.

      Open Menu

      Shop details & branding

      Not savedChange

      Customers see your shop's name and logo on your ordering page, in WhatsApp messages, on dockets and on counter posters, so it looks like your own ordering system.

      Brand colours Your ordering page, WhatsApp posters and staff screens use these. Each choice saves straight away.

      Main colour
      Second colour for the gradient ·
      Header style
      Your shop Open now
      MainsSidesDrinks
      Your best seller$18.00+
      A side to share$7.00+
      View order · $25.00

      Preview of your ordering page

      Logo
      Current shop logo

      Taking orders

      Not savedChange
      Right now

      Pause when you need a break. A timed pause ends by itself. While you're paused or closed, customers can still send an order request; it waits on your Order Board for you to arrange a time. These buttons work straight away.

      When an order arrives

      Staff need a way to tap Accept.

      Plug a USB mouse (or a touchscreen) into the Order Board device, use a tablet, or open the Order Board on a phone or any computer's browser. To use a phone, scan this code and sign in with your staff key.

      QR code that opens the Order Board

      How long orders take

      Customers see this when they order ("Ready in about 30 min"), and can't choose a pickup time earlier than it.

      Minimum order and pick & pack fee

      Handy for groceries and bigger shops. Customers see both while they fill their basket, on WhatsApp and on your ordering page. Leave at 0 to switch off.

      Opening hours & time zone

      Not savedChange

      Orders are taken during these hours, so you don't have to switch on and off each day. Add a second session for a split day, such as lunch and dinner. A closing time after midnight is fine.

      Time zone

      Not savedChange

      Your shop's local time. Order times, cut-offs, reminders and reports use it.

      Pickup address for drivers

      Loading…Not savedChange

      Where your drivers collect the orders. When you split deliveries, Driver 1 gets the suburbs nearest this address, and run sheets and drivers' directions start from it.

      Pickup & cancellations

      Loading…Not savedChange

      Choose how customers collect their groceries. With pickup slots, each slot takes a set number of orders so you're never swamped; full slots disappear for customers.

      Pickup mode

      Cancellations

      Customer messages

      Blocked customers

      Numbers paused after repeated cancellations. They can still call or message you; unblock to let them order online again.

      Table reservations

      On: customers book a table on WhatsAppChange

      Customers tap Book a table in your WhatsApp chat, choose the number of people, day and time, and you confirm or decline on the Bookings page. They're messaged either way and can cancel by replying CANCEL BOOKING.

      Booking times, phone and walk-in bookings and the list of bookings are on the Bookings page.

      Open Bookings & booking times

      WhatsApp

      Not savedChange

      Customers scan your QR code or tap your link. WhatsApp opens with "Hi" ready to send, and the ordering assistant takes their order. Orders appear on your Order Board.

      QR code that opens a WhatsApp chat with your shop
      Download QR code Print a counter poster

      Google Business Profile: add this link as your ordering or website link, so people who find you on Google can order on WhatsApp.

      Test mode. Scan this with your phone to try ordering by chat in the simulator.

      QR code that opens the test chat simulator
      Open the chat simulator

      Your ordering link & QR posters

      Not savedChange

      An ordering page for customers who'd rather not use WhatsApp. Share it on your website or socials, or print a poster for the counter.

      Open

      No link name is set for this shop yet. Ask your system provider to set one.

      Download QR code Print a poster Print a welcome pack

      Email notifications

      Loading…Not savedChange

      Sales summaries by email, so you know how the shop is going without opening the portal. Sent at 7am.

      Email is being set up by Cloud110. Your choices are saved and emails start as soon as it's on.

      Add-ons

      Your plan includes WhatsApp and web ordering, the Order Board, printing and reports. Add-ons give you more, and changes here apply straight away. The ones with a lock aren't in your plan yet: ask Cloud110 if you'd like one.

      AI-powered WhatsApp agent

      Pay online at checkout

      Customers pay by card (Apple Pay and Google Pay where available) before the order is sent to you. Money goes straight to your own Stripe account. Cancelling a paid order refunds the customer automatically.

      Demo mode: payments use a pretend checkout. No real money is taken.

      How to create the key (2 minutes)
      1. Sign in to your Stripe dashboard and open Developers → API keys.
      2. Choose Create restricted key and name it "OrderChess".
      3. Set these permissions to Write and leave everything else as None:
        • Create the key, copy it and paste it above. We test it with Stripe straight away and add the payment confirmation (webhook) for you.

        Your key is stored encrypted and never shown again. You can remove it here any time, or delete it in Stripe.

        Your checkout page

        Customers see your logo, name and colour with their order before they pay, then pay on Stripe's secure page. Your message also shows under Stripe's Pay button. (Stripe's own page uses the logo and colours in your Stripe dashboard: Settings → Branding.)

        Preview

        AI phone receptionist

        Try a test call in your browser
        How to send your calls to the receptionist

        Recent calls

          If something stops working

          Orders never stop. If AI credits run out, WhatsApp carries on with the menu buttons and calls go to your shop phone. If the WhatsApp chat or the receptionist ever can't answer, customers are given these numbers to order directly.

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